batjee Terms and Conditions

1 General Provisions and Applicability

These terms and conditions ("Terms") govern all services on the batjee platform. From the moment a user creates an account on batjee, they are considered to have fully accepted these Terms. These Terms are drawn up in accordance with applicable laws of Bangladesh and form a legal agreement between batjee and the user.

All batjee products and services — sports betting, casino games, live casino, vouchers and promotions — are operated under these same Terms. Where separate special terms exist for a specific product, those must be read together with these general Terms.

batjee's services are operated for adult users residing in Bangladesh. For more details about our company, please read the About Us page.

2 Account Registration and Eligibility

2.1 Age and Eligibility Requirements

To open an account on batjee, a user must be at least 21 years of age. Creating an account for any person under 21 is strictly prohibited. batjee may at any time request the necessary documents to verify a user's age.

2.2 One Account Policy

Only one account may be created per person, household or device. If the same person operates multiple accounts, all accounts will be closed and funds held may be forfeited.

2.3 Providing Accurate Information at Registration

All information provided when creating an account — name, mobile number, date of birth and email — must be truthful and accurate. If an account is created with false or incorrect information, batjee reserves the right to close that account at any time. Users must update their information immediately if anything changes.

• Name: Must match the name on the national ID card or passport.
• Mobile number: A valid Bangladeshi mobile number must be provided.
• Date of birth: The correct date must be given, as it is used for age verification.
• Email: An active email address must be provided.

3 Account Security and Responsibility

The user is fully responsible for keeping their account password and login details confidential. It is advisable to use a strong password and not share it with anyone.

The user bears responsibility for all activities carried out from their account, unless they can demonstrate that another person accessed their account without authorisation. If unauthorised access to an account is suspected, batjee's support team must be notified immediately.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

Funds can currently be deposited at batjee via bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount is ৳100.

4.2 Withdrawal Methods and Timeframe

The same methods apply for withdrawals: bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour.

4.3 Verification and Security

batjee reserves the right to verify any deposit or withdrawal request. Additional verification may be required for unusual or suspicious transactions. Withdrawal funds will always be returned via the same method used for the deposit.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

batjee offers new users a 200% bonus on their first deposit, up to a maximum of ৳10,000. To withdraw the bonus, the bonus amount must be wagered 20 times. For example: depositing ৳1,000 gives a ৳2,000 bonus and a total balance of ৳3,000; to withdraw, ৳2,000 × 20 = ৳40,000 must be wagered.

5.2 Bonus Terms of Use

• The bonus can be received only once and on one account.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement is met.
• batjee reserves the right to modify or cancel any promotion.
• Attempting to claim bonuses using multiple accounts will result in all bonuses being cancelled.
• A bonus has no monetary value and is not a substitute for cash.

5.3 VIP Cashback

Weekly cashback is available under the batjee VIP programme. The cashback rate increases from Bronze through to Diamond — Bronze 0.3%, Silver 0.6%, Gold 0.9%, Platinum 1.2% and Diamond 1.5% on weekly net losses. Example: a Gold-tier member with ৳20,000 in net losses in a week receives ৳20,000 × 0.9% = ৳180 cashback.

6 Betting and Gaming Rules

6.1 Bet Acceptance and Cancellation

batjee reserves the right to accept or reject any bet. Bets placed due to a technical error or incorrect odds may be cancelled by batjee, in which case the stake will be refunded.

6.2 Odds Changes

Odds may change before a bet is confirmed. The odds displayed at the time a bet is confirmed are final. If odds are not confirmed at the time of placing a bet, batjee will offer the option to accept or cancel the bet at the revised odds.

6.3 Casino Games

All games in the batjee casino are operated by third-party software providers. Game outcomes are determined by a Random Number Generator (RNG). Each game has its own rules and RTP.

7 Prohibited Activities

Any of the following activities is strictly prohibited and may result in the permanent closure of an account:

1. Creating multiple accounts or using another person's account.
2. Making artificial transactions or coordinated betting to obtain bonuses.
3. Placing bets using automated software, bots or scripts.
4. Money laundering or depositing funds from illegal sources.
5. Attempting to hack batjee's systems or exploit vulnerabilities.
6. Threatening or harassing other users.
7. Operating an account using false information.

8 Account Closure and Suspension

8.1 Closure at the User's Request

A user may close their own account. To do so, they must contact batjee's support team. Any outstanding withdrawals will be completed before the account is closed, subject to applicable conditions.

8.2 Closure at batjee's Discretion

batjee may temporarily suspend or permanently close an account in the following circumstances:

• Violation of these Terms.
• Providing false or incomplete information.
• Suspicious financial activity.
• The account remaining inactive for an extended period.
• The user being found to be under 21 years of age.

9 Privacy and Data Protection

batjee is committed to protecting users' personal data. All data is kept secure using SSL encryption and modern security methods. User data is never sold to third parties.

Full details of how batjee collects, uses and protects your data can be found on our Privacy Policy page. For any questions about data protection, please contact the support team.

For account verification purposes, batjee may request a copy of a national ID card, passport or other government-issued document. This information will be used solely for identity verification.

10 Responsible Gambling

batjee is firmly committed to responsible gambling. Gambling is a form of entertainment — it should not be treated as a source of income. Users can set their own deposit limits and session time limits.

If gambling causes a user financial, family or mental health problems, they may request that their account be temporarily or indefinitely closed. batjee respects this request and acts on it promptly. Detailed information and support resources on this subject are available on the Responsible Gambling Guidelines page.

11 Dispute Resolution

11.1 How to Submit a Complaint

If you have a complaint about a bet, payment or account matter, contact batjee's support team first. Support is available 24/7 via live chat and email in both Bengali and English.

11.2 Resolution Timeframe

After receiving a complaint, batjee will begin an investigation and attempt to resolve it as quickly as possible. Complex matters may take longer — the user will be kept informed of progress in such cases.

11.3 Technical Errors

If the outcome of a bet or game is affected by a server or network issue, batjee will make a decision following an investigation. batjee reserves the right to void any abnormal winnings resulting from an error.

12 Changes to Terms

batjee may change these Terms at any time. For significant changes, users will be notified in advance by email or through a notice on the site. Continuing to use the service after a change means the updated Terms have been accepted.

It is the user's own responsibility to visit this page regularly and stay informed about the latest Terms. You may also visit the Frequently Asked Questions (FAQ) page for answers to common questions.

13 General Provisions

13.1 Entire Agreement

These Terms, the Privacy Policy and any applicable special terms together form the entire agreement between batjee and the user. Any prior oral or written understandings are replaced by this agreement.

13.2 Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining Terms will remain in full effect. An effort will be made to give effect to the invalid part while preserving its original meaning as closely as possible.

13.3 Language

The Bengali version of these terms and conditions is the original version. In case of any disagreement in translation, the Bengali version will take precedence.

13.4 Contact

For any questions or comments about these terms and conditions, contact batjee's support team 24/7 via live chat or email in Bengali. Support email: [email protected]