batjee's Privacy Policy

1 Introduction

batjee ("we", "our", or "platform") operates an online gaming and sports betting service for users in Bangladesh. This privacy policy applies to all individuals who access the batjee website and mobile application ("service"), whether registered or not.

By using our service, you agree to the terms described in this policy. This policy should be read alongside our Terms and Conditions, as both documents together form the basis of the agreement between you and us.

We take user privacy seriously. SSL encryption and modern security technology are used at every step, from data collection through to storage.

2 Types of Information Collected

2.1 Identity and Contact Information

batjee collects the following information when you create an account:

• Full name and date of birth
• Valid mobile number and email address
• National ID card or passport details (for identity verification)
• Current address

2.2 Financial Information

We process payment method details for deposits and withdrawals. For Bangladesh's widely used mobile banking services — bKash, Nagad, Rocket — and bank transfers, only the information needed to complete the transaction is used. Card numbers or PINs are not stored directly on our servers.

2.3 Technical Information

The following information may be recorded automatically when you access the platform:

• IP address and device type
• Browser and operating system information
• Session duration and navigation data
• Bets placed and game history

2.4 Communication Information

If you contact the support team via live chat or email, those conversations may be recorded and used to improve service quality.

3 How Information Is Collected

batjee collects information through three main channels:

• Directly provided: You supply information yourself when filling in the registration form, logging in, making deposit or withdrawal requests, or contacting the support team.
• Automatic collection: Technical information is collected automatically through cookies, log files, and tracking technology.
• From third parties: Information may reach us from payment service providers and identity verification organisations.

We never collect personal information from social media accounts without your permission.

4 Purpose of Using Information

The information collected is used for the following purposes:

• Creating, managing, and securing accounts
• Verifying and processing financial transactions
• Completing identity verification in compliance with applicable law
• Preventing fraud and protecting accounts
• Providing customer support and resolving complaints
• Improving the platform experience
• Sending information about bonuses and promotional offers where applicable (you may opt out)

5 Data Storage and Security

5.1 Security Measures

batjee uses SSL encryption, two-factor authentication (OTP), and encrypted databases to protect your information. Our servers undergo regular security testing.

5.2 Data Retention Period

Information is kept for as long as the account is active. After an account is closed, information required to meet legal obligations may be retained for a defined period.

5.3 Response to a Data Breach

If a security incident occurs, we will notify affected users as quickly as possible and take immediate steps to limit the damage.

6 Sharing Information with Third Parties

batjee may share information with third parties in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, and banking partners, solely to complete transactions.
• Identity verification services: With trusted third parties to confirm identity in compliance with applicable law.
• Legal obligations: In response to a court order or a lawful request from a government authority.
• Technology service providers: With contracted partners for hosting, analytics, or security services, who are bound by privacy protection obligations equivalent to this policy.

Your information will not be transferred to third parties for any reason beyond those listed above.

7 Cookie Policy

7.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. batjee uses cookies to:

• Keep login sessions active and verify security
• Remember your language and preference settings
• Analyse traffic and improve performance
• Show relevant advertisements or promotions (optional)

7.2 Managing Cookies

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

8 Your Rights

Every user registered on the batjee platform has the following rights:

• Data access: The right to know what information we hold about you.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Request for deletion: The right to request deletion of information that is no longer needed, beyond what is required by law.
• Opt out of promotional communications: The right to stop receiving marketing messages at any time.
• Data portability: The right to receive your information in a structured format in certain circumstances.

To exercise these rights, contact our support team. Requests will be responded to within a reasonable time of receipt. To learn about your rights and self-exclusion options relating to responsible gaming, please read our Responsible Gaming page.

9 Account Closure and Data Deletion

If you wish to permanently close your batjee account, please notify the support team in writing. After the account is closed:

• Login access will be revoked immediately.
• Financial transaction records, win/loss history, and identity-related information will be retained for a defined period as required by law.
• Marketing and communication data will be deleted.

Any pending withdrawal requests at the time of account closure will be settled.

10 Protection of Minors

All batjee services are for individuals aged 21 and above only. We do not knowingly collect information from minors.

Age is verified at the time of registration. If a user registers with false information and this is later proven, that account will be closed immediately and the collected information will be deleted.

If you become aware of a minor using an account, please inform our support team.

11 Policy Changes

batjee reserves the right to update this privacy policy at any time. If significant changes are made, we will post a notice on the platform and inform registered users by email or SMS.

Continued use of the platform after a revised policy is published will be taken as your agreement to the new terms. For more information about policy changes, visit our FAQ page where you will find relevant questions and answers.

If you need a previous version of the policy, please request it through the support team.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our customer service team is available seven days a week, twenty-four hours a day in both Bengali and English.

To learn more about us, visit our About Us page, which contains information about the organisation and contact details.